Once your company will be worth billions, one mean-spirited email won’t matter. In fact, it will most likely never even reach you.
The story is different when you’re a team of five. Every single email, good or bad, is forwarded to you. While feedback is always welcome, some people don’t realize that sending an email full of hate isn’t very helpful. These people might even be your biggest ‘fans’, but they fail to realize how badly their careless email hurts. Furthermore, they fail to realize how their follow up tweet will hurt your chances to close your upcoming funding round.
The best solution is to kill them with kindness, and hope they move on to their next rant.
Don’t worry about launching your MVP without an email sign-in if you’re targeting Facebook users. Don’t delay your weekly blog post because you haven’t found the perfect image. Don’t leave out a call-to-action until you’ve hired a copywriter.
These type of people are always going to find something to complain about, make a big deal out of it, and say that you’re the worse. Haters gonna hate. The next time someone has a bad day and takes it out on you, remember that the only reason you have a missing feature is because you actually had the courage to launch something in the first place.